Compliance Practices

While most issues can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.

Business Violation Concerns

If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.

Visit the following website to learn more about your consumer rights: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s

License Violation Concerns

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the Texas Behavioral Health Executive Council at:

1801 Congress Ave., Ste. 7.300
Austin, Texas 78701

(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

https://bhec.texas.gov/contact-us/

Requesting Records

We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested the following ways:

Current clients: visit your Sessions Health portal at https://mrc.sessionshealth.com
Past clients: email info@michellerhynescounseling.com with your request.

Compliance Practices

While most issues can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.

Please always feel free to reach out to provide feedback or constructive criticism by contacting us at: info@michellerhynescounseling.com